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Bibliometric Analysis of Social Media as a Platform for Knowledge Management

Author

Listed:
  • Saleha Noor

    (School of Information Science and Engineering, East China University of Science and Technology, China)

  • Yi Guo

    (School of Information Science and Engineering, East China University of Science and Technology, China)

  • Syed Hamad Hassan Shah

    (Glorious Sun School of Business and Management, Donghua University, China)

  • M. Saqib Nawaz

    (School of Humanities and Social Sciences, Harbin Institute of Technology, Shenzhen, China)

  • Atif Saleem Butt

    (Department of Management, School of Business, American University of Ras Al Khaimah, UAE)

Abstract

The purpose of this study is to conduct a bibliometric analysis to examine the most influential journals, institutions, and countries in social media (SM) publications related to knowledge management (KM). Moreover, various research themes in SM KM publications are also explored. VOSviewer was employed to process 234 SM KM publications retrieved from Web of Science (WoS) in the time period 2009-2019. Different methodologies were used according to the nature of bibliometric analysis and explained in each section. Journal of Knowledge Management was the most influential journal in SM KM publications. USA and England ranked first and second respectively, while the Tampere University of Technology was the most productive institute in SM KM research. Four emerged themes indicated an explicit contribution of SM users in KM through big data, knowledge sharing, innovation, Enterprise 2.0, and social capital. This is the first bibliometric study that explores the overall contribution of SM publications in the KM field.

Suggested Citation

  • Saleha Noor & Yi Guo & Syed Hamad Hassan Shah & M. Saqib Nawaz & Atif Saleem Butt, 2020. "Bibliometric Analysis of Social Media as a Platform for Knowledge Management," International Journal of Knowledge Management (IJKM), IGI Global, vol. 16(3), pages 33-51, July.
    • Handle: RePEc:igg:jkm000:v:16:y:2020:i:3:p:33-51
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    Cited by:

    1. Yee, Rachel W.Y. & Miquel-Romero, Maria-Jose & Cruz-Ros, Sonia, 2021. "Why and how to use enterprise social media platforms: The employee’s perspective," Journal of Business Research, Elsevier, vol. 137(C), pages 517-526.
    2. Mohamed M. Dhiaf & Osama F. Atayah & Nohade Nasrallah & Guilherme F. Frederico, 2021. "Thirteen years of Operations Management Research (OMR) journal: a bibliometric analysis and future research directions," Operations Management Research, Springer, vol. 14(3), pages 235-255, December.
    3. Atif Saleem Butt & Tahseen Anwer Arshi & Venkoba Rao & Veena Tewari, 2020. "Implications of Belt and Road Initiative for Supply Chain Management: A Holistic View," JOItmC, MDPI, vol. 6(4), pages 1-14, November.
    4. Atif Saleem Butt, 2022. "Mitigating the Spread of COVID-19: What are firms doing and what they need to do?," SAGE Open, , vol. 12(1), pages 21582440211, January.

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