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Building a User Centric Success Factors Model for Mobile Government

Author

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  • Sultan Al-masaeed

    (Information Systems and Computing School, Brunel University, Uxbridge, UK)

  • Steve Love

    (Information Systems and Computing School, Brunel University, Uxbridge, UK)

Abstract

Mobile government is an emergent phenomenon that represents a solution for many countries to reach their citizens and improve delivery of government-to- citizens’ services (G2C). Despite the fact that mobile government benefits are very promising; there are some factors that determine success or failure of mobile government applications. In this study, a systematic review of previous studies using a meta-analysis method was undertaken and a conceptual success factors model for mobile government to citizen services (G2C) was created. Furthermore, the second phase of this study was a survey with 40 academics to validate the use of meta-analysis and validate and refine the conceptual model.

Suggested Citation

  • Sultan Al-masaeed & Steve Love, 2013. "Building a User Centric Success Factors Model for Mobile Government," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 5(3), pages 62-84, July.
    • Handle: RePEc:igg:jesma0:v:5:y:2013:i:3:p:62-84
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