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E-Mail as an Official Communication Tool in Bahrain: Individual and Public Organization Perspectives

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  • Wasan Shaker Awad

    (Department of Information Systems, College of Information Technology, University of Bahrain, Isa Town, Bahrain)

  • Ali Hussein Zolait

    (Department of Information Systems, College of Information Technology, University of Bahrain, Isa Town, Bahrain)

Abstract

This research studies the acceptance of e-mail for communicating official messages among citizens in Bahrain. It also examines the relationships between citizens’ age, educational level, gender, occupation, and organization type and e-mail as an official communication channel. A descriptive and quantitative research approach was applied to test hypotheses pertaining to the idea of using e-mail as an official and reliable communication tool. The findings show that e-mail can be used as an official and reliable tool to communicate information between citizens and the government in Bahrain. The findings also show that e-mail will be more widely used when specific security requirements are met. Thus, reliable electronic mail can provide an advanced means of communication and enhance the recently developed e-Government program. This study contributes to existing research by proposing new construct for examining the acceptance of email as an official communication tool.

Suggested Citation

  • Wasan Shaker Awad & Ali Hussein Zolait, 2013. "E-Mail as an Official Communication Tool in Bahrain: Individual and Public Organization Perspectives," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 5(1), pages 51-76, January.
    • Handle: RePEc:igg:jesma0:v:5:y:2013:i:1:p:51-76
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