IDEAS home Printed from https://ideas.repec.org/a/igg/jesma0/v4y2012i2p55-69.html
   My bibliography  Save this article

User Experience of Trip Arrangements: A Comparison of Mobile Device and Computer Users

Author

Listed:
  • Niklas Eriksson

    (Arcada University of Applied Sciences, Finland)

Abstract

This study examines the user experience of arranging a trip of low-intermediate complexity over a mobile device using existing travel services. A research platform is presented and findings reported to reveal the potential problem areas that users face when using their mobile device to make trip arrangements on a mobile device. The results are compared with computer users to understand whether the problems that mobile users face are statistically significant when compared with the potential problems that computer users face. To gain deeper understanding, the authors also analyze whether the type of services, mobile devices and user skills have an impact on the self-arrangement experience on a mobile device. Data was collected through controlled classroom experiments with samples of students. The main contribution of this study is that it identifies potential problem areas for mobile travel users and provides insights for practitioners to plan effective mobile channel strategies.

Suggested Citation

  • Niklas Eriksson, 2012. "User Experience of Trip Arrangements: A Comparison of Mobile Device and Computer Users," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 4(2), pages 55-69, April.
    • Handle: RePEc:igg:jesma0:v:4:y:2012:i:2:p:55-69
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jesma.2012040104
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Dan Johansson & Karl Andersson, 2015. "Mobile e-Services: State of the Art, Focus Areas, and Future Directions," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 7(2), pages 1-24, April.
    2. Iva Slivar & Ana Perisa & Andelina Horvat, 2018. "Destination Marketing Organisations' Use of Humour and Co-Creation: An Exploratory Study from Croatia," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 16(2), pages 238-248.
    3. Zrinka Marusic & Ana Aleksic & Mirjana Pejic Bach & Mislav Ante Omazic & Jovana Zoroja, 2019. "Determinants of Innovation in Hotel and Travel Agency Service Industry: Impact of Information and Communication Technologies and Enterprise Readiness," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 17(1-B), pages 209-225.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jesma0:v:4:y:2012:i:2:p:55-69. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.