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Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE

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  • Abeer Mosaad Ghareeb

    (Faculty of Graduate Studies for Statistical Research, Cairo University, Egypt)

  • Nagy Ramadan Darwish

    (Faculty of Graduate Studies for Statistical Research, Cairo University, Egypt)

  • Hesham Ahmed Hefney

    (Faculty of Graduate Studies for Statistical Research, Cairo University, Egypt)

Abstract

The growing attention given by governments to invest in e-government projects and the low usage of the available e-government services refers to a gap between provision and usage. This article aims to propose an approach for enhancing adoption of e-government services and maximizing the impact of investment. It is a demand-oriented approach, focuses on eliciting citizens' requirements in e-government projects via analytical analysis of the deployed e-government services, against a predefined set of acceptance and adoption criteria. The proposed approach employs AHP and PROMETHEE methods. AHP is used to create a hierarchical representation of the decision problem and PROMETHEE is used to rank e-government services and highlight their favorable and unfavorable features. The proposed approach has been applied to measure the performance of Egyptian e-government services. The computational results are given and the research outcomes are discussed.

Suggested Citation

  • Abeer Mosaad Ghareeb & Nagy Ramadan Darwish & Hesham Ahmed Hefney, 2020. "Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 12(3), pages 38-59, July.
    • Handle: RePEc:igg:jesma0:v:12:y:2020:i:3:p:38-59
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    Cited by:

    1. Falch, M. & Williams, Idongesit & Tadayoni, Reza, 2020. "Cross-border Provision of e-Government Business Registration Services," ITS Conference, Online Event 2020 224852, International Telecommunications Society (ITS).

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