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An Investigation into Critical Success Factors of Knowledge Management Implementation in TQM Organizations in Malaysia

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  • Pei Pei Hing

    (Tunku Abdul Rahman College, Kuala Lumpur, Malaysia)

  • Mum Wai Yip

    (Tunku Abdul Rahman College, Jalan Genting Kelang, Setapak, Kuala Lumpur, Malaysia)

  • Dominic Lau

    (Applied Research Centre, University College Sedaya International, Jalan Menara Gading, Taman Connaught, Kuala Lumpur, Malaysia)

Abstract

Knowledge Management (KM) is one of the hottest topics today in both the industrial and research world. In our daily life, the authors deal with huge amounts of data and information. Data and information are not knowledge until they know how to obtain the value out of it. This is the reason the authors need to practise KM. The objective of the research is to identify the relationship between the critical success factors (CSFs) and perceived benefits of KM. This study was accomplished through mail questionnaires to the organisations that are implementing Total Quality Management (TQM). Data gained from the questionnaires were analyzed by using SPSS software. The findings revealed that organisational culture, top management leadership and commitment, employee participation have a positive relationship among the perceived benefits of KM. These findings are useful for both practitioners and academicians.

Suggested Citation

  • Pei Pei Hing & Mum Wai Yip & Dominic Lau, 2013. "An Investigation into Critical Success Factors of Knowledge Management Implementation in TQM Organizations in Malaysia," International Journal of Customer Relationship Marketing and Management (IJCRMM), IGI Global, vol. 4(1), pages 41-52, January.
    • Handle: RePEc:igg:jcrmm0:v:4:y:2013:i:1:p:41-52
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