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Adoption of Electronic Payment Services by Iranian Customers

Author

Listed:
  • Abbas Keramati

    (University of Tehran, Iran)

  • Bahar Hadjiha

    (Tarbiat Modares University, Iran and Lulea University of Technology, Sweden)

  • Rose Taeb

    (Lulea University of Technology, Sweden)

  • Navid Mojir

    (University of Tehran, Iran)

Abstract

The objective of this paper is to investigate customers’ adoption of Electronic payment services. This study contributes to existing e-payment and adoption research by presenting a detailed description of factors that enhance and inhibit electronic payment adoption. The proposed conceptual model has been developed based on TAM, diffusion of innovation and PCI models, and adding the factors of security, cost, perceived risk, culture, trust, service quality and network externalities. The model has been examined by using a questionnaire within the Iran context. Based on obtained results, practical implications and suggestions for Iran banks and financial institutions are discussed.

Suggested Citation

  • Abbas Keramati & Bahar Hadjiha & Rose Taeb & Navid Mojir, 2010. "Adoption of Electronic Payment Services by Iranian Customers," International Journal of Customer Relationship Marketing and Management (IJCRMM), IGI Global, vol. 1(4), pages 80-97, October.
    • Handle: RePEc:igg:jcrmm0:v:1:y:2010:i:4:p:80-97
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