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Critical Success Factors for Enterprise Resource Planning System Implementation in Qatar

Author

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  • Abdulla Ali Al Rabeay

    (Qatar University, Doha, Qatar)

  • Karma Sherif

    (Qatar University, Doha, Qatar)

Abstract

The purpose of this study is to examine the impact of project management planning processes (including team competency and business process re-engineering) and top management support on the success of enterprise resource planning (ERP) system implementation in Qatar. This study adopted a quantitative method to collect data through a survey from employees working in Qatari government ministries that implemented an ERP system in the last 10 years. Partial least square structural equation modeling analysis was used to test the relationship among variables. The findings revealed that project management, top management support and business process re-engineering make a significant contribution to the success of ERP implementation. However, team competency and composition had no significant effect on ERP implementation success. The study recommends that governmental agencies who are planning to implement a new ERP system should consider these factors during the early planning stages in order to successfully implement the system and avoid any delays or overspending in project delivery.

Suggested Citation

  • Abdulla Ali Al Rabeay & Karma Sherif, 2019. "Critical Success Factors for Enterprise Resource Planning System Implementation in Qatar," International Journal of Customer Relationship Marketing and Management (IJCRMM), IGI Global, vol. 10(4), pages 25-42, October.
    • Handle: RePEc:igg:jcrmm0:v:10:y:2019:i:4:p:25-42
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