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A service oriented framework for designing buyer supplier relations

Author

Listed:
  • Werner Wetzlinger
  • Jörg Schweiger
  • Gerold Wagner
  • Christian Neumann

Abstract

In order to stay competitive in the global market, a common strategy of industrial enterprises is focusing on the company's core competences and reducing the depth of (own) added value. As a consequence, suppliers have a chance to differentiate themselves from competitors and gain competitive advantages by providing additional services that reduce the management effort on the customer side. In this contribution a holistic framework for suppliers is presented that supports them to carry out services to establish and continuously improve buyer-supplier relationships. This includes finding the appropriate collaboration concept (e.g., VMI, JiT, and JiS) for different material requirements and designing the implementation using a standardised process framework that includes information and communication technologies.

Suggested Citation

  • Werner Wetzlinger & Jörg Schweiger & Gerold Wagner & Christian Neumann, 2013. "A service oriented framework for designing buyer supplier relations," International Journal of Services, Economics and Management, Inderscience Enterprises Ltd, vol. 5(1/2), pages 93-111.
    • Handle: RePEc:ids:injsem:v:5:y:2013:i:1/2:p:93-111
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