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Classification of performance and quality indicators in manufacturing

Author

Listed:
  • Fiorenzo Franceschini
  • Maurizio Galetto
  • Domenico Maisano

Abstract

A critical aspect in operations management is to represent the firm goals properly. This is usually done by translating the organisational results and objectives in 'performance measurements'. The scientific literature shows many applications in different fields such as quality, production, logistics, marketing, etc. Nevertheless, a general theory formalising basic and application concepts is still lacking. This paper shows a classification of 'performance indicators' in manufacturing, providing a mathematical structure to the concept of 'indicator'. This approach is based on the formalism of the Representation Theory. All the mentioned concepts are explained and discussed through practical examples.

Suggested Citation

  • Fiorenzo Franceschini & Maurizio Galetto & Domenico Maisano, 2006. "Classification of performance and quality indicators in manufacturing," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 2(3), pages 294-311.
    • Handle: RePEc:ids:ijsoma:v:2:y:2006:i:3:p:294-311
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    Citations

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    Cited by:

    1. Jun-Qiang Wang & Yun-Lei Song & Peng-Hao Cui & Yang Li, 2023. "A data-driven method for performance analysis and improvement in production systems with quality inspection," Journal of Intelligent Manufacturing, Springer, vol. 34(2), pages 455-469, February.
    2. Fiorenzo Franceschini & Elisa Turina, 2013. "Quality improvement and redesign of performance measurement systems: an application to the academic field," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 465-483, January.
    3. Franceschini, Fiorenzo & Maisano, Domenico A., 2010. "Analysis of the Hirsch index's operational properties," European Journal of Operational Research, Elsevier, vol. 203(2), pages 494-504, June.

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