IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v27y2017i2p262-283.html
   My bibliography  Save this article

Application of multi-criteria decision making methods for balanced scorecard: a literature review investigation

Author

Listed:
  • Nasrin Asgari
  • Soroush Avakh Darestani

Abstract

Balanced scorecard has been selected as an organisation performance measurement tools in two last decades and implemented in both industrial and service companies. Using BSC and application with decision-making tools such as MCDM has received more attention by researches. In this paper, we have reviewed the literature on the balanced score card and MCDM methods. We have tried to identify different perspectives in terms of which to classify the existing papers. The result shows that about 30% of all researches about BSC have used MCDM tools to analysis and decision. Moreover, it is revealed that the number of publications since 1992 has a positive trend. More concentration has been taken in account for AHP, ANP and TOPSIS methods which is about totally 60% of the researches. Finally, this research represent that Iran and Taiwan are ranked as first and second with totally about 60% of the publication in this field of study. It also can be pertained that 65% of the questionnaires have been filled by experts from industrial or service companies.

Suggested Citation

  • Nasrin Asgari & Soroush Avakh Darestani, 2017. "Application of multi-criteria decision making methods for balanced scorecard: a literature review investigation," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 27(2), pages 262-283.
    • Handle: RePEc:ids:ijsoma:v:27:y:2017:i:2:p:262-283
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=83768
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wellington L. L. Rocha & Maria Fatima L. Almeida & Rodrigo F. Calili, 2022. "Measuring and Evaluating Organizational Innovation Capacity and Performance from Systemic and Sustainability-Oriented Perspective," Sustainability, MDPI, vol. 15(1), pages 1-37, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:27:y:2017:i:2:p:262-283. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.