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Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies

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  • Nnamdi Asika
  • Olawumi Dele Awolusi

Abstract

Business process reengineering (BPR) is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, speed and services (Al-Mashari and Zairi, 1999). This paper provides a holistic view of the BPR implementation process, by reviewing the hard and soft factors that cause success and failure for BPR implementation, as well as, examine the effectiveness of the critical success factors (CSFs) of BPR on both primary (operational) and secondary (organisational) measures of business performance in Nigerian oil and gas industry. The aim was achieved through an empirical study involving the administration of 650 self-administered questionnaires to a randomly selected senior and management staff of eight (8) re-engineered oil and gas companies in Nigeria. Using the framework from Khong and Richardson (2003), several hypotheses were tested, via structural equation modelling (SEM). Using SEM, multivariate analyses were mathematically represented in a single equation, and findings from this study confirmed that BPR had significant association on business performance of Nigerian oil and gas companies.

Suggested Citation

  • Nnamdi Asika & Olawumi Dele Awolusi, 2013. "Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 15(1), pages 28-43.
    • Handle: RePEc:ids:ijsoma:v:15:y:2013:i:1:p:28-43
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    Citations

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    Cited by:

    1. O. Makgati Meladi Makgati & Olawumi D Awolusi, 2020. "The Influence of Information Communication Technology (ICT) integration on teaching and learning in South African Schools," Journal of Education and Vocational Research, AMH International, vol. 10(2), pages 47-64.
    2. Martha Mumbi Simwanza & Olawumi Dele Awolusi, 2020. "Customer Experience Monitoring: A Study of Zambian Banks," Journal of Education and Vocational Research, AMH International, vol. 10(2), pages 1-17.
    3. Olawumi Dele Awolusi & Olusegun Sulaiman Atiku, 2019. "Business Process Re-Engineering and Profitability in the Nigerian Oil and Gas Industry: The Mediating Influence of Operational Performance," Information Management and Business Review, AMH International, vol. 11(3), pages 13-26.
    4. Olawumi Dele Awolusi, 2019. "Policy and Non-Policy Factors: What Determines Foreign Direct Investments in Africa?," Journal of Social and Development Sciences, AMH International, vol. 9(4), pages 49-61.
    5. Awolusi D. Olawumi, 2019. "Human Capital Development and Economic Growth in BRICS Countries: Controlling for Country Differences," Journal of Economics and Behavioral Studies, AMH International, vol. 11(4), pages 1-17.
    6. Kristelle Marjori Matira & Olawumi Dele Awolusi, 2020. "Leaders and Managers Styles towards Employee Centricity: A Study of Hospitality Industry in United Arab Emirates," Information Management and Business Review, AMH International, vol. 12(1), pages 1-21.

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