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Total quality management in higher education institutions: challenges and future directions

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  • Canan Bilen

Abstract

Quality management tools and concepts such as total quality management (TQM) were introduced into higher education in late 1980s. Compared to business implementations, the impact of quality management concepts and tools in higher education institutions has not been as significant. Although TQM has been implemented with success in other service sectors, its implementation in higher education has been mostly limited to non-academic, administrative processes. Unlike manufacturing and other service sector implementations of TQM, in higher education institutions, customer-based quality definition has been problematic, limiting its spread and success. This paper discusses the challenges TQM implementations face in higher education and provides directions to overcome these challenges.

Suggested Citation

  • Canan Bilen, 2010. "Total quality management in higher education institutions: challenges and future directions," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 5(4), pages 473-492.
    • Handle: RePEc:ids:ijpqma:v:5:y:2010:i:4:p:473-492
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    Cited by:

    1. José Manuel Arenas Reina & Juan David Cano-Moreno & Francisca Victoria Sánchez Martínez & Manuel Islán Marcos, 2021. "Methodology for Analysis and Quantitative Evaluation of Teaching Quality in University Subjects," Mathematics, MDPI, vol. 9(8), pages 1-19, April.
    2. Shefali SRIVASTAVA & Nilofer HUSSAINI, 2023. "Managing Quality In Higher Education System: Insights From The Literature," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 15(1), pages 63-79, March.
    3. JOURNALS, INTERNATIONAL SCIENTIFIC Available online at https://int-scientific-journals.com & Mehta, Abhijit & Degi, Faisal Rafik, 2019. "Total quality management implementation, and its barriers in Education system," OSF Preprints hua4k, Center for Open Science.

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