IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v5y2010i4p452-472.html
   My bibliography  Save this article

A fuzzy-AHP-based framework for prioritising benchmarks in the service sector

Author

Listed:
  • Manu Augustine
  • Rakesh Jain
  • Om Prakash Yadav

Abstract

Benchmarking as an improvement tool has been acknowledged in almost all sectors of the business world, including the service sector. However, the available literature on benchmarking is apparently lacking attention on the issue of prioritisation of benchmarks in the service sector, especially when there are clear constraints on time and resources that can be spent on an elaborate benchmarking endeavour. This paper presents a comprehensive fuzzy-AHP-based framework using Chang's extent analysis method for prioritising benchmarks in the service sector. The framework is based on a philosophy wherein the viewpoint of all the stakeholders of a given business set-up is taken into account for progressive improvement.

Suggested Citation

  • Manu Augustine & Rakesh Jain & Om Prakash Yadav, 2010. "A fuzzy-AHP-based framework for prioritising benchmarks in the service sector," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 5(4), pages 452-472.
    • Handle: RePEc:ids:ijpqma:v:5:y:2010:i:4:p:452-472
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=32961
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:5:y:2010:i:4:p:452-472. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.