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The effect of TQM implementation on firm performance in the Tunisian context

Author

Listed:
  • Senda Wali
  • Younes Boujelbene

Abstract

Total quality management (TQM) is an integrated management system designed to make the best use of an organisation's resources in order to increase the quality of a firm's products/services, to satisfy customer needs and improve the efficiency of the production processes. Advocates of TQM have suggested that there should be a positive relationship between implementing TQM practices and performance measures. Recent research (Sila, 2007; Santos-Vijande and Alvarez-Gonzalez, 2007) on TQM has examined the relationships between the TQM practices and various levels of organisational performance. This study examines the direct and indirect effects of these practices on operating and financial performance. The model is tested using structural equations, making a survey of quality managers in 66 Tunisian firms. The causal analysis results show no significant and direct, but a significant indirect relationship between the use of TQM and improvement in financial performance. Similarly, the TQM implementation has a positive and significant impact on operating performance.

Suggested Citation

  • Senda Wali & Younes Boujelbene, 2010. "The effect of TQM implementation on firm performance in the Tunisian context," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 5(1), pages 60-74.
    • Handle: RePEc:ids:ijpqma:v:5:y:2010:i:1:p:60-74
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    Citations

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    Cited by:

    1. Jyoti Prakas Majumdar & B. Murali Manohar, 2016. "Why Indian manufacturing SMEs are still reluctant in adopting total quality management," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 17(1), pages 16-35.
    2. Sami Nizar Khasawneh & Adel Odeh AL-Has hem & Waleed Kalf Ali Al- Zoubi, 2012. "Application Of Total Quality Management System (Tqms) And Its Impact On Competition Policy In Industrial Plants: An Empirical Study On Facilities Of Industrial Sector In Jordan," Far East Journal of Psychology and Business, Far East Research Centre, vol. 8(1), pages 1-22, July.

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