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The importance of soft factors for quality improvement and organisational performance

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  • Muhammad Madi Bin Abdullah
  • Jegak Uli
  • Juan Jose Tari

Abstract

The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors and organisational performance in 255 Malaysia's electrical and electronics (E&E) firms. Structural equation modelling statistical technique was used to test the theoretical model. The findings showed that the quality improvement variable did mediate the relationships between all the six soft factors and organisational performance in the sampled E&E firms. Findings also highlight the relationship between soft factors, quality improvement and organisational performance.

Suggested Citation

  • Muhammad Madi Bin Abdullah & Jegak Uli & Juan Jose Tari, 2009. "The importance of soft factors for quality improvement and organisational performance," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 4(3), pages 366-382.
    • Handle: RePEc:ids:ijpqma:v:4:y:2009:i:3:p:366-382
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    Cited by:

    1. Oana Oprișan & George Bucăţa & Cosmin Tileagă, 2016. "Considerations Concerning the Redesign of the Management System at the Level of the Organization – Quality Perspective," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 383-387, February.
    2. Wen-Kuo Chen & Ching-Torng Lin, 2021. "Interrelationship among CE Adoption Obstacles of Supply Chain in the Textile Sector: Based on the DEMATEL-ISM Approach," Mathematics, MDPI, vol. 9(12), pages 1-24, June.

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