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Improving productivity in SMEs by the implementation of Six Sigma: human resource management implications

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  • Franca Cantoni
  • Roberta Virtuani

Abstract

This paper analyses the implications that Six Sigma can induce in the management of human resources and in the quality of work organisation in SMEs, a field of investigation not yet adequately explored by the scientific literature. The case of two SMEs (a manufacturing and a service company) engaged in different phases of Six Sigma application and operating in different industries is reported. After initial reluctance and resistance, Six Sigma stimulated the creation of a culture of continuous HR motivation and accretion.

Suggested Citation

  • Franca Cantoni & Roberta Virtuani, 2024. "Improving productivity in SMEs by the implementation of Six Sigma: human resource management implications," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 41(1), pages 49-65.
    • Handle: RePEc:ids:ijpqma:v:41:y:2024:i:1:p:49-65
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