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Knowledge-sharing's facilitating role: innovative performance and total quality management

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  • Rawa Hijazi

Abstract

Within the field concerning innovative performance (IP), which is extensive in its research, a wealth of research has zoned in on the encouragement of IP within a given workplace via total quality management (TQM), a concept that allows individuals to foster cooperation and ability to enhance IP (alongside knowledge-sharing [KS]). In mind of the above, 213 employees at Jordanian ISO 9000-certified SMEs participated in this study, with structural equation modelling (SEM) employed to analyse the ways in which IP was influenced by KS. The results show that the relation between TQM and IP is partly controlled through KS, such that it is necessary to recognise TQM as a multi-factorial problem, rather than selectively choosing individual factors, and that in order to facilitate more innovative performance, KS needs to further complement total quality (TQ).

Suggested Citation

  • Rawa Hijazi, 2023. "Knowledge-sharing's facilitating role: innovative performance and total quality management," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 40(2), pages 243-270.
    • Handle: RePEc:ids:ijpqma:v:40:y:2023:i:2:p:243-270
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