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Convergence of quality and productivity in start-up enterprises: analysis of divergent value perspectives

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  • Rajagopal
  • Ananya Rajagopal

Abstract

This study analyses the impact of customer segmentation, customer acquisition and retention, and customer behaviour on the organisational growth and performance of the start-up enterprises (SUEs) in Mexico. SUEs tend to gain more market share by implementing customer-centric approach through various cognitive variables. These variables include customer acquisition, brand promotion, referrals, brand loyalty, purchase intention, self-perception (me-too-feeling), product referrals, and repeat buying behaviour. Information gathered from 308 respondents was admitted to the data analysis process. In all, information from 88% of respondents was considered for data analysis. This study reveals that most SUEs focus on customer-centric market segments within niche (minimum viable segments) to increase marketing efficiency by generating pre-emptive consumer behaviour. The performance of an SUE is determined by customer acquisition approaches, target segmentation, consumer confidence, product referrals, and purchase intentions towards innovative products.

Suggested Citation

  • Rajagopal & Ananya Rajagopal, 2023. "Convergence of quality and productivity in start-up enterprises: analysis of divergent value perspectives," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 40(1), pages 55-79.
    • Handle: RePEc:ids:ijpqma:v:40:y:2023:i:1:p:55-79
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