IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v37y2022i2p246-259.html
   My bibliography  Save this article

Tableau de bord and balanced scorecard: knowledge dissemination in the hotel industry

Author

Listed:
  • Maria João Cardoso Vieira Machado
  • Catarina Rosa Nunes

Abstract

The aim of this study is to contribute to the knowledge regarding the dissemination of two methods of performance evaluation that promote information quality in the hotel industry: the tableau de bord and the balanced scorecard. As specific objectives, the following can be identified: to analyse the rates of knowledge dissemination about the TB and the BSC; and to identify the variables responsible for the diffusion of such knowledge. The data collection method used was a survey made to the financial managers of 4- and 5-star hotels operating in Portugal, through which we obtained 275 valid answers. The results lead to the following conclusion: the tableau de bord is very little known, while the balanced scorecard is known to most hotel managers; the research for explanatory variables show that the knowledge of these methods is associated with the financial managers' individual characteristics, such as age and their academic degree.

Suggested Citation

  • Maria João Cardoso Vieira Machado & Catarina Rosa Nunes, 2022. "Tableau de bord and balanced scorecard: knowledge dissemination in the hotel industry," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 37(2), pages 246-259.
    • Handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:246-259
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=126331
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:246-259. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.