IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v36y2022i3p353-381.html
   My bibliography  Save this article

Critical success factors of total quality management practices using Pareto analysis

Author

Listed:
  • Kashif Ali
  • Satirenjit Kaur Johl

Abstract

In Industry 4.0, the concept of total quality management (TQM) has gained more importance because the survival of the organisation depends on better quality management. The objective of this study is to identify TQM critical success factors (CSFs). To achieve this purpose the empirical articles from 1987 to 2019 were studied. The descriptive results are presented such as publication years, journal and sector-wise distribution, and analysis of methods. A quality tool 'Pareto analysis' was applied to identify the critical success factors of TQM practices. The thematic analysis of 91 empirical studies identified the 8 'vital' and 20 'useful many' critical success factors. Based on findings two research contexts need further attention: Industry 4.0 and sustainability. The outcomes of this study contribute to the TQM existing body of knowledge that helps the researchers and practitioners to better understand TQM practices from different perspectives.

Suggested Citation

  • Kashif Ali & Satirenjit Kaur Johl, 2022. "Critical success factors of total quality management practices using Pareto analysis," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 36(3), pages 353-381.
    • Handle: RePEc:ids:ijpqma:v:36:y:2022:i:3:p:353-381
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=124704
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:36:y:2022:i:3:p:353-381. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.