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Exploring the relationship between dimensions of quality management practices and business performance

Author

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  • Deepinder Singh
  • Harwinder Singh
  • Jagwinder Singh
  • Raman Kumar

Abstract

Quality management practices (QMP) can be either explorative or exploitative, and these can benefit organisation with both orientations. In this research work, an attempt has been made to explore the dimension of QMP with respect to business performance. A path model is developed which exhibit the relationship between QMP and business performance. The SPSS AMOS 21 software package was used to perform confirmatory factor analysis. The second order confirmatory factor analysis was used to test the considered six hypotheses. The finding showed that top management support (TMS), supplier relationship (SR), workforce commitment (WC), people management (PM), workplace organisation (WO) are directly related to business performance. Moreover, leadership is not directly associated with business performance. The outcome of this study offers theoretical as well as practical managerial implication to improve business performance.

Suggested Citation

  • Deepinder Singh & Harwinder Singh & Jagwinder Singh & Raman Kumar, 2019. "Exploring the relationship between dimensions of quality management practices and business performance," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 28(1), pages 128-142.
    • Handle: RePEc:ids:ijpqma:v:28:y:2019:i:1:p:128-142
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    Cited by:

    1. Hany A. Saleh & Abdelkader Derbali, 2020. "The Importance of Internal and External Factors in Defining the Profitability of UK Insurance Companies," International Journal of Finance, Insurance and Risk Management, International Journal of Finance, Insurance and Risk Management, vol. 10(4), pages 25-39.

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