IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v24y2018i2p284-299.html
   My bibliography  Save this article

Root cause analysis in quality problem solving of research information systems: a case study

Author

Listed:
  • Mohammad Javad Ershadi
  • Roozbeh Aiasi
  • Shirin Kazemi

Abstract

Nowadays the information systems have become a key part of any organisation. On the one hand these systems are considered as basis of management decisions and on the other hand they serve the within or outside of organisation's users and clients as well. Therefore good performances of these systems could become one of the main objectives of senior managers in any organisation. Research information systems (RIS) are not exceptional on these norms either and in order to continually improve these systems their quality aspects should be analysed and improved to achieve better performances. In this paper, application of root cause analysis in RIS using a case study for solving quality problems is considered. This approach is used in three main stages of RIS means data entry, indexing and dissemination of information. Results of this paper show that through application of root cause analysis identifying, categorising and defining appropriate corrective action for quality problems of RIS could be easily achieved. Furthermore, main results of application of this approach are presented.

Suggested Citation

  • Mohammad Javad Ershadi & Roozbeh Aiasi & Shirin Kazemi, 2018. "Root cause analysis in quality problem solving of research information systems: a case study," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 24(2), pages 284-299.
  • Handle: RePEc:ids:ijpqma:v:24:y:2018:i:2:p:284-299
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=91797
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:24:y:2018:i:2:p:284-299. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.