Neoteric quality improvement approach in resource constrained Indian service SMEs: a concept note

The present study endeavours to observe and reconnoitre the improvement practices rooted amidst quality environs in Indian service SMEs milieu. A mixed method strategy combining qualitative and quantitative statistical techniques, analyses to expound on a conceptual model in the context of improvement implementation under major resource constrained situation, have been explicated in the recommended proposition. A neoteric improvement practice has been proposed in this work, built upon exploratory learning and analysis using OLS regression method. The pattern depicts three improvement zones viz., spasmodic, isochronous and continuous. This study recommends Indian service SMEs to adopt isochronous improvement which is not a continuous incremental procedure but is sufficiently effective with relatively lesser difficulty and with somewhat less rigor.