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Evaluating TQM adoption success factors to improve Indian MSMEs performance using fuzzy DEMATEL approach

Author

Listed:
  • Himanshu Gupta
  • Chandra Prakash
  • Vinayak Vishwakarma
  • Mukesh Kumar Barua

Abstract

With the advent of liberalisation, the manufacturing sector in India has grown tremendously but it still lags behind its other Asian neighbours by huge gap especially Indian micro, small and medium enterprises (MSMEs). India being a largest market in terms of production and consumption, the role of MSMEs cannot be under estimated. Contribution of MSMEs in manufacturing, exports and employment are significant. Quality management practices are very essential in order to improve financial, operational and strategic position of the organisation. Many organisations attained substantial benefits by employing quality practices and derived higher customer satisfaction. Quality dimension is the only available options with the organisations in today's competitive market where customers' demands better products and services at lower price. Since India want to become a manufacturing hub in the world through Make in India Plan 2015, hence, it is necessary to investigate total quality management (TQM) adoption success factors. This study identifies TQM adoption factors and evaluates them in order to improve the performances of Indian MSMEs. Fuzzy DEMATEL-based approach has been applied to find out the most important factors among them. By using fuzziness in decision-making impreciseness and vagueness of the decision makers can be considered easily.

Suggested Citation

  • Himanshu Gupta & Chandra Prakash & Vinayak Vishwakarma & Mukesh Kumar Barua, 2017. "Evaluating TQM adoption success factors to improve Indian MSMEs performance using fuzzy DEMATEL approach," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(2), pages 187-202.
    • Handle: RePEc:ids:ijpqma:v:21:y:2017:i:2:p:187-202
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    Citations

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    Cited by:

    1. Shubham Gupta & Pradeep Khanna & Umang Soni, 2023. "Analyzing the interaction of critical success factor for TQM implementation- A grey-DEMATEL approach," Operations Management Research, Springer, vol. 16(3), pages 1619-1640, September.
    2. Chandra Prakash Garg, 2020. "A robust hybrid decision model to evaluate critical factors of reverse logistics implementation using Grey-DEMATEL framework," OPSEARCH, Springer;Operational Research Society of India, vol. 57(3), pages 837-873, September.

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