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Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company

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  • Ali Goharshenasan
  • Arash Shahin

Abstract

The aim of this research is to propose a framework for classifying eight quality management principles in ISO 9001:2008 based on the critical success factors of TQM. For this purpose, multi-criteria decision making (MCDM), importance performance analysis (IPA) and a survey on 13 process owners of Marjan Tile Company have been conducted. Based on the findings, four packages have been proposed as priorities of quality assurance included: 1) systemic approach in management; 2) employees involvement, process approach, continuous improvement; 3) leadership; 4) realistic approach in decision making.

Suggested Citation

  • Ali Goharshenasan & Arash Shahin, 2017. "Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(1), pages 112-128.
    • Handle: RePEc:ids:ijpqma:v:21:y:2017:i:1:p:112-128
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