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The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture

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  • Kanagi Kanapathy
  • Chiok Sook Bin
  • Suhaiza Zailani
  • Ali Haj Aghapour

Abstract

Literature increasingly recognises the importance of organisational culture when implementing operations management practices. This paper examines the relationships among quality, innovation, and organisational culture under a moderation model. The research model is constructed based on well-established theories of competing values framework (CVF) and total quality management (TQM). A cross-sectional study was conducted amongst 106 ISO 9000-certified manufacturers where data were collected from senior managers with sufficient knowledge. Partial least square analysis indicates that: 1) innovation is influenced mainly by adopting soft (organisational) TQM elements and secondarily hard (process) TQM elements; 2) innovation organisational culture has a stronger moderating influence on process-related TQM than on organisational TQM, although its interactions are mostly insignificant. Therefore, practitioners are advised to emphasise the organisational aspect of TQM rather than process-related practices when assessing the innovation performance of an organisation. The findings recommend firms to have a balanced view on cultures in organisations.

Suggested Citation

  • Kanagi Kanapathy & Chiok Sook Bin & Suhaiza Zailani & Ali Haj Aghapour, 2017. "The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 20(4), pages 429-461.
    • Handle: RePEc:ids:ijpqma:v:20:y:2017:i:4:p:429-461
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    Citations

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    Cited by:

    1. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    2. Sonda DAOUD BEN ARAB, 2022. "Quality Management Practices and Innovation: the Moderating Effect of ISO 9001 Certification," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(3), pages 2177-2202, September.
    3. Oluwaseun Niyi Anifowose & Matina Ghasemi & Banji Rildwan Olaleye, 2022. "Total Quality Management and Small and Medium-Sized Enterprises’ (SMEs) Performance: Mediating Role of Innovation Speed," Sustainability, MDPI, vol. 14(14), pages 1-19, July.
    4. Hatane Semuel & Yenni Mangoting & Saarce Elsye Hatane, 2022. "The Interpretation of Quality in the Sustainability of Indonesian Traditional Weaving," Sustainability, MDPI, vol. 14(18), pages 1-17, September.
    5. Younès El Manzani & Mostapha El Idrissi & Zakaria Lissaneddine, 2022. "Soft quality management practices and product innovation ambidexterity: the mediating role of market orientation ambidexterity," Post-Print hal-04317941, HAL.
    6. Marina Žižakov & Teodora Vuckovic & Srđan Vulanović & Dušanka Dakić & Milan Delić, 2023. "Investigating the Key Factors Influencing the Process Innovation Capability in Organizations: Evidence from the Republic of Serbia," Sustainability, MDPI, vol. 15(10), pages 1-17, May.

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