IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v1y2006i1-2p69-87.html
   My bibliography  Save this article

Quality management in the 21st century – implementing successful change

Author

Listed:
  • John S. Oakland
  • Steve J. Tanner

Abstract

Experience shows many change initiatives fail to deliver. They are not always a total failure, but they get stalled, misdirected, or only partially achieve the required results. As the speed of change in the external environment increases by the minute, the authors set out to identify the common success factors for managing change. The main purpose of the research reported in this paper was to examine the apparent gap between often seen approaches and 'best practice', the output being a helpful framework to support future initiatives. This led to an Organisational Change Framework being developed, based on the experience of many organisations.

Suggested Citation

  • John S. Oakland & Steve J. Tanner, 2006. "Quality management in the 21st century – implementing successful change," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 1(1/2), pages 69-87.
    • Handle: RePEc:ids:ijpqma:v:1:y:2006:i:1/2:p:69-87
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=8374
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:1:y:2006:i:1/2:p:69-87. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.