IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v19y2016i2p139-159.html
   My bibliography  Save this article

National culture, organisational culture, total quality management implementation, and performance: an empirical investigation

Author

Listed:
  • R.Z. Abdul Aziz
  • Hiroshi Morita

Abstract

National and organisational cultures can affect the degree of success of total quality management (TQM) implementation and organisational performance; therefore, it is important to further study their effects on Indonesian companies. We studied several Indonesian companies that have implemented TQM or ISO systems, and 129 questionnaires were answered by employees at the senior executive, general manager, quality manager, and managerial levels. Results suggest that a relationship exists between national and organisational cultures, and that they influence TQM implementation and performance. While there was no significant cultural difference between the companies, the implementation and organisational performance differed significantly. Thus, this study provides important practical knowledge for Indonesian practitioners and academics to better understand the TQM implementation process.

Suggested Citation

  • R.Z. Abdul Aziz & Hiroshi Morita, 2016. "National culture, organisational culture, total quality management implementation, and performance: an empirical investigation," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 19(2), pages 139-159.
    • Handle: RePEc:ids:ijpqma:v:19:y:2016:i:2:p:139-159
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=78883
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:19:y:2016:i:2:p:139-159. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.