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Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Company

Author

Listed:
  • Ali Goharshenasan
  • Arash Shahin
  • Majid Esmaelian

Abstract

The aim of this research is to propose a framework for classifying 14 quality management tools based on quality principles. For this purpose, multi-criteria decision-making, importance performance analysis and a survey on 13 process owners of Marjan Tile Company have been conducted. Based on the findings, three packages have been proposed for quality management tools as: 1) relation diagram and process decisions planning chart; 2) check sheets, Pareto diagram, cause and effect diagram, histograms and tree diagram; 3) control chart, procedure diagram, matrix analysis of data, matrix diagrams, scatter diagram, affinity diagram and diagram of concentration of defects.

Suggested Citation

  • Ali Goharshenasan & Arash Shahin & Majid Esmaelian, 2016. "Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Comp," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 18(1), pages 116-134.
    • Handle: RePEc:ids:ijpqma:v:18:y:2016:i:1:p:116-134
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