IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v17y2016i4p437-455.html
   My bibliography  Save this article

Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan

Author

Listed:
  • Alaa Dammaj
  • Afnan Alawneh
  • Ayman Abu Hammad
  • Rateb J. Sweis

Abstract

This paper investigates the effect of knowledge sharing on service quality in the health sector in Jordan. Two sets of questionnaires are used to collect data. The first set is used to measure to what extent knowledge is shared among the physicians. It consists of three dimensions (ICT_based, personal interaction and KM embedded in management processes). The second set is the SERVQUAL, which is used to measure the service quality and is administered to patients. Results show that there is no effect of knowledge sharing on the quality provided in the targeted hospitals and more research is recommended. No similar studies were found in Jordan. Moreover, this subject was tackled by only a few studies, so further research is recommended to investigate the relationship between KS and service quality in the health sector.

Suggested Citation

  • Alaa Dammaj & Afnan Alawneh & Ayman Abu Hammad & Rateb J. Sweis, 2016. "Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 17(4), pages 437-455.
    • Handle: RePEc:ids:ijpqma:v:17:y:2016:i:4:p:437-455
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=75248
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:17:y:2016:i:4:p:437-455. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.