IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v17y2016i3p308-327.html
   My bibliography  Save this article

Do total quality management and the European Foundation for Quality Management model encourage a quality-oriented human resource management system?

Author

Listed:
  • Lorena Para-González
  • Daniel Jiménez-Jiménez
  • à ngel R. Martínez-Lorente

Abstract

The implementation of TQM in an organisation is one of the most difficult tasks for a company, as it has consequences on employees. The fact that all quality management awards have included personnel management as one of the crucial aspects to follow is a clear evidence of the importance it has for the world of quality management. In the case of the EFQM model, human resources are included on the 'People criterion'. The main predictors over the implementation of a quality-oriented human resource management system are analysed. Furthermore, the aim of this paper is to analyse the relationship between the People criterion of the EFQM model and TQM, providing empirical assessment. This should provide guidance to organisations in the design of a quality-oriented HRM system, emphasising their effects on firm performance. For this purpose, the corresponding model has been examined using a sample of 200 medium-sized Spanish organisations.

Suggested Citation

  • Lorena Para-González & Daniel Jiménez-Jiménez & à ngel R. Martínez-Lorente, 2016. "Do total quality management and the European Foundation for Quality Management model encourage a quality-oriented human resource management system?," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 17(3), pages 308-327.
    • Handle: RePEc:ids:ijpqma:v:17:y:2016:i:3:p:308-327
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=74863
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:17:y:2016:i:3:p:308-327. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.