IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v13y2014i3p310-328.html
   My bibliography  Save this article

Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector

Author

Listed:
  • Mitul Devpura
  • Jose Arturo Garza-Reyes
  • Vikas Kumar
  • Luis Rocha-Lona
  • Horacio Soriano-Meier

Abstract

In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. To ensure such competitive advantage, organisations of different industries around the world have implemented several quality improvement programmes like ISO, TQM and Six Sigma. This paper explores the application of quality improvement programmes in the marble mining industry of India. A questionnaire survey was designed, validated and distributed to 52 Indian marble organisations. A total of 35 responses were obtained and analysed using descriptive statistics. Then, since the literature review and preliminary results of the questionnaire indicated ISO as the most popular quality improvement approach in this sector, an exploratory case study was conducted in India's leading marble mining company to gain more in-depth information about the application of ISO in this particular industrial sector. The results revealed that the marble mining industry of India lacks far behind in relation to other industries of this country, with ISO 9000 being the most popular quality improvement approach. The results also provide evidence of the degree of awareness, implementation issues and results achieved through the ISO implementation in this industry.

Suggested Citation

  • Mitul Devpura & Jose Arturo Garza-Reyes & Vikas Kumar & Luis Rocha-Lona & Horacio Soriano-Meier, 2014. "Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 13(3), pages 310-328.
    • Handle: RePEc:ids:ijpqma:v:13:y:2014:i:3:p:310-328
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=60420
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:13:y:2014:i:3:p:310-328. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.