IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v12y2013i3p271-286.html
   My bibliography  Save this article

The impact of total quality management practices on employee empowerment in the healthcare sector in Saudi Arabia: a study of King Khalid Hospital

Author

Listed:
  • Rateb J. Sweis
  • Ali Al-Mansour
  • Mohammad Tarawneh
  • Ghadeer Al-Dweik

Abstract

The impact of TQM practices on employee empowerment has not been investigated in the literature. Therefore, the purpose of this unique study is to examine the impact of TQM predictors (i.e., training, teamwork, top management commitment, continuous improvement, and customer satisfaction) on employee empowerment in Saudi healthcare. A proposed research model and hypotheses are developed based on a comprehensive literature review and tested by using a questionnaire-based survey, distributed to collect data from employees working at King Khalid Hospital in Saudi Arabia. Results indicate that TQM practices when implemented have a favourable impact on employee empowerment. The study concluded that empowerment levels look healthy and stronger under existence of effective training programmes, cooperation and teamwork, committed top management, continuously improved process, and satisfied customers. The main limitation of this study is that it is conducted with one hospital. The academic and managerial implications of the findings for managers, decision-makers and researchers are discussed and further research directions are offered.

Suggested Citation

  • Rateb J. Sweis & Ali Al-Mansour & Mohammad Tarawneh & Ghadeer Al-Dweik, 2013. "The impact of total quality management practices on employee empowerment in the healthcare sector in Saudi Arabia: a study of King Khalid Hospital," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 12(3), pages 271-286.
    • Handle: RePEc:ids:ijpqma:v:12:y:2013:i:3:p:271-286
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=56149
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Bader Obeidat & Lama Hashem & Ra’ed Masa’deh, 2018. "The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-1, November.
    2. Halimeh Eskandari & Attieh S. Mirakbari, 2019. "Examining the Effect of Empowerment, Teamwork and Training on Employee Satisfaction in the Headquarters of the Tehran Social Security Organization," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(4), pages 148-167, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:12:y:2013:i:3:p:271-286. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.