IDEAS home Printed from https://ideas.repec.org/a/ids/ijlica/v5y2008i2p153-171.html
   My bibliography  Save this article

Anglo-Saxon change in a non-Anglo-Saxon cultural context: lessons from TQM application in Greek public organisations

Author

Listed:
  • Alexandros G. Psychogios
  • Nikos Michalopoulos
  • Leslie T. Szamosi

Abstract

Total Quality Management (TQM), as a new management philosophy with a set of 'soft' and 'hard' aspects, challenges public domain agendas. However, most of the studies concerning the application of TQM have been conducted in Anglo-Saxon systems. Less has been written about the specific conditions that affect the application of TQM in other national contexts. In this respect, the purpose of this article is to explore the cultural factors that seem to determine public managers' attitudes towards the adoption of TQM in non-Anglo-Saxon civil services, in this study the Greek one. Based on a combination of quantitative (survey-questionnaire) and qualitative (follow-up explanatory interviews) research methods, this study expands the theoretical understanding of the application of TQM by offering an enhanced framework under which it should be seen. There are two antithetical factors of the Greek national civil service culture that seem to affect the application of TQM: the traditional and the modern.

Suggested Citation

  • Alexandros G. Psychogios & Nikos Michalopoulos & Leslie T. Szamosi, 2008. "Anglo-Saxon change in a non-Anglo-Saxon cultural context: lessons from TQM application in Greek public organisations," International Journal of Learning and Intellectual Capital, Inderscience Enterprises Ltd, vol. 5(2), pages 153-171.
    • Handle: RePEc:ids:ijlica:v:5:y:2008:i:2:p:153-171
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=20149
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijlica:v:5:y:2008:i:2:p:153-171. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=86 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.