IDEAS home Printed from
   My bibliography  Save this article

Intellectual capital and value creation: an analysis from the business model theory within a process approach


  • Fábio Luiz Zandoval Bonazzi
  • Dimaria Silva e Meirelles


The study aimed to understand the intellectual capital role in the value creation process, by connecting it with the business model theory that shows how a company creates, delivers and captures value. To perform this, a new conceptual model has been developed in order to integrate the three intellectual capital dimension (human, structural and relational) guiding them to the value creation process. This model was empirically applied to a mobile value added service (VAS) company, through a single case study that analysed a period of 15 years, noting in this phase, the existence of six different business model and consequently six different intellectual capital performances oriented to create, deliver and capture value for the company. The main findings reveal that human, structural and relational dimensions are substantially integrated into existing macro dimensions of business model theory and are unable to create value, when worked in isolated way. Besides, it is also observed that this three-dimension may work with different importance degree in the value creation process over time. In this study, it was found that the human and structural dimensions were very important to the early business models, and the relational dimension is extremely relevant for continued organisational growth in the future.

Suggested Citation

  • Fábio Luiz Zandoval Bonazzi & Dimaria Silva e Meirelles, 2017. "Intellectual capital and value creation: an analysis from the business model theory within a process approach," International Journal of Learning and Intellectual Capital, Inderscience Enterprises Ltd, vol. 14(2), pages 109-134.
  • Handle: RePEc:ids:ijlica:v:14:y:2017:i:2:p:109-134

    Download full text from publisher

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to search for a different version of it.


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijlica:v:14:y:2017:i:2:p:109-134. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.