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Linking ICT utilisation to SME's performance: miracle or mirage? The empirical evidence and lesson from Pakistan


  • Zulfiqar Hussain Pathan
  • Zeng Jianqiu
  • Faheem Gul Gilal
  • Shafaq Salam


The primary objective of this study is to explore the effect of information and communication technology (ICT) utilisations on the performance of small and medium enterprises (SMEs). To this end, we involved (N = 384) senior managers and executive staff of manufacturing SMEs sector of Pakistan. The results of structural equation modelling support the role of ICT utilisation. Notably, the technological development emerged as the strongest outcome of ICT usage followed by economic growth, SME's business performance and business expansion. Finally, the limitations, future research opportunities, and the managerial implications for the effect of ICT utilisation on the performance of SMEs are discussed in depth.

Suggested Citation

  • Zulfiqar Hussain Pathan & Zeng Jianqiu & Faheem Gul Gilal & Shafaq Salam, 2017. "Linking ICT utilisation to SME's performance: miracle or mirage? The empirical evidence and lesson from Pakistan," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 9(2), pages 149-166.
  • Handle: RePEc:ids:ijiscm:v:9:y:2017:i:2:p:149-166

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