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Exploring demographic differences in the adoption of mobile money: M-PESA in Kenya

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  • Godwin C. Ariguzo
  • D. Steven White

Abstract

Mobile money is an innovative concept that has a fundamental impact on how marketing exchanges and transactions are consummated. The concept of exchange and payment is at the core of marketing and the ultimate conclusion of an effective marketing strategy. How consumers pay for goods and services profoundly impacts the frequency and quality of products purchased. Despite its diffusion and adoption, mostly in developing countries, scant research exists regarding the characteristics of adopters of mobile money. Using the most successful implementation of mobile money globally, M-PESA in Kenya, demographic differences between adopters and non-adopters of mobile money are examined. Data is collected from 1,975 respondents covering all eight Kenyan provinces. Significant differences between the two groups exist for the variables of gender, age, income, education and location (rural versus urban).

Suggested Citation

  • Godwin C. Ariguzo & D. Steven White, 2013. "Exploring demographic differences in the adoption of mobile money: M-PESA in Kenya," International Journal of Electronic Marketing and Retailing, Inderscience Enterprises Ltd, vol. 5(4), pages 340-358.
    • Handle: RePEc:ids:ijemre:v:5:y:2013:i:4:p:340-358
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    Cited by:

    1. Egemen Hopalı & Özalp Vayvay & Zeynep Tuğçe Kalender & Deniz Turhan & Ceyda Aysuna, 2022. "How Do Mobile Wallets Improve Sustainability in Payment Services? A Comprehensive Literature Review," Sustainability, MDPI, vol. 14(24), pages 1-30, December.

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