IDEAS home Printed from https://ideas.repec.org/a/ids/ijdsrm/v6y2015i1p80-102.html
   My bibliography  Save this article

Students' perceptions of service quality at a Greek higher education institute

Author

Listed:
  • Vasiliki G. Vrana
  • Sotirios G. Dimitriadis
  • George J. Karavasilis

Abstract

Competition in the higher education industry is becoming more and more intense. Higher education institutes need to focus their efforts on measuring service quality and develop processes for improving offered services in order to satisfy students, their primary customers, and other stakeholders. HEdPERF is a comprehensive performance-based measuring scale that captures the authentic determinants of service quality within the sector of higher education. However, when HEdPERF scale is used in different countries and education systems, factor loadings differ from the proposed original dimensions. Thus, the paper aims at developing a modification of the HEdPERF measurement scale in order to identify students' opinions about service quality of education in a higher education institute in Greece. The research findings suggest that the instrument is suitable for use in the Greek education context, as the proposed dimensions present high reliability and validity indices. The implementation of the instrument at the Technological Education Institute of Central Macedonia revealed that students have in general a positive opinion about the Institute. However, other higher education institutes should replicate the study in order to further empirically test the proposed dimensions.

Suggested Citation

  • Vasiliki G. Vrana & Sotirios G. Dimitriadis & George J. Karavasilis, 2015. "Students' perceptions of service quality at a Greek higher education institute," International Journal of Decision Sciences, Risk and Management, Inderscience Enterprises Ltd, vol. 6(1), pages 80-102.
    • Handle: RePEc:ids:ijdsrm:v:6:y:2015:i:1:p:80-102
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=72770
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Nur Elfi Husda & Tri Ratnawati & Amiartuti Kusumaningtyas, 2017. "Antecedents Brand Trust and Private Universities Reputation," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 9(8), pages 76-87, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijdsrm:v:6:y:2015:i:1:p:80-102. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=254 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.