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Organisational performance measurement in the emerging digital age

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  • Bernard Marr, Andy Neely

Abstract

This paper presents the findings of an empirical study that was designed to investigate the usage and requirements of business performance measurement in organisations operating in today's digital age. Furthermore, the study was designed to discover whether there are any significant differences in emphasis between internet companies and traditional companies. For this purpose three different types of companies were analysed bricks-and-mortar, clicks-and-mortar and dot.coms. The findings reveal a widespread interest in performance measurement and management among all participants as well as a stark difference in emphasis.

Suggested Citation

  • Bernard Marr, Andy Neely, 2001. "Organisational performance measurement in the emerging digital age," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 3(2/3/4), pages 191-215.
    • Handle: RePEc:ids:ijbpma:v:3:y:2001:i:2/3/4:p:191-215
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    Cited by:

    1. Jens Butschan & Sven Heidenreich & Benjamin Weber & Tobias Kraemer, 2019. "TACKLING HURDLES TO DIGITAL TRANSFORMATION — THE ROLE OF COMPETENCIES FOR SUCCESSFUL INDUSTRIAL INTERNET OF THINGS (IIoT) IMPLEMENTATION," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(04), pages 1-34, May.

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