IDEAS home Printed from https://ideas.repec.org/a/ids/ijbpma/v15y2014i1p1-22.html
   My bibliography  Save this article

In search of academic excellence with the strategy map: analysis of an Italian case study

Author

Listed:
  • Antonella Cugini
  • Giovanna Michelon
  • Silvia Pilonato

Abstract

Notwithstanding a growing interest in performance management systems for universities, little is known about their application to academic departments, public institutions dedicated to research. The purpose of the paper is the exploration of a specific performance measurement model - the balanced scorecard strategy map - which is suitable for the particular features of an academic department. The paper uses a qualitative methodology to identify the dimensions of the performance measurement and proposes a set of goals and measures. The paper extends the customer perspective by considering a wider system of stakeholders and emphasises the strategic role of the financial dimension as a driver for achieving the mission.

Suggested Citation

  • Antonella Cugini & Giovanna Michelon & Silvia Pilonato, 2014. "In search of academic excellence with the strategy map: analysis of an Italian case study," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 15(1), pages 1-22.
    • Handle: RePEc:ids:ijbpma:v:15:y:2014:i:1:p:1-22
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=57897
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbpma:v:15:y:2014:i:1:p:1-22. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=3 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.