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Adopting technological innovations in work organisations: the role of attitude, subjective norm, and procedural fairness

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  • Zhen Z. Sullivan
  • Patricia J. Holahan
  • Jing Ma

Abstract

Theoretical frameworks fail to adequately explain technology adoption in settings where management, not the user, makes the initial adoption decision. This study integrates research on innovation adoption, behavioural intention, and procedural fairness to predict one's intention to use a new technology in the organisational context. We find the innovation's attributes predict the user's attitude; attitude and subjective norm predict intention. Furthermore, we find procedural fairness moderates the relationship between attitude and intention. Also, procedural fairness moderates the relationship between subjective norm and intention. These findings suggest that procedural fairness may be an important lever in gaining acceptance of new technologies in work organisations.

Suggested Citation

  • Zhen Z. Sullivan & Patricia J. Holahan & Jing Ma, 2022. "Adopting technological innovations in work organisations: the role of attitude, subjective norm, and procedural fairness," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 40(3), pages 357-375.
    • Handle: RePEc:ids:ijbisy:v:40:y:2022:i:3:p:357-375
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