IDEAS home Printed from https://ideas.repec.org/a/ids/ijbisy/v15y2014i2p170-188.html
   My bibliography  Save this article

The quality and acceptance of websites: an empirical investigation in the context of higher education

Author

Listed:
  • Mutaz M. Al-Debei

Abstract

The aim of this study is to explain the main factors affecting behavioural intentions of students to regularly use university websites in the future. Universities are investing millions of dollars in developing high quality websites as they believe that this course of action can provide them with significant strategic benefits. Notwithstanding, little is known about what attracts students to regularly use university websites and our understanding in this context is by no means complete. Aiming to advance our knowledge in this domain, this study utilises a novel model that is developed on the basis of three well-established theories in the field of information systems: technology acceptance model, the motivational model, and Delone and Mclean information systems success model. In total, 311 survey questionnaires suitable for data analysis were collected from undergraduate students with majors in IS/IT related disciplines at a large university in Jordan and were then analysed using PLS-SEM. The results indicate that information quality is the main predictor of perceived usefulness, whereas system quality is the main predictor of perceived ease of use and perceived enjoyment. Furthermore, although behavioural beliefs were all found to determine behavioural intentions, perceived usefulness exerts the strongest effect.

Suggested Citation

  • Mutaz M. Al-Debei, 2014. "The quality and acceptance of websites: an empirical investigation in the context of higher education," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 15(2), pages 170-188.
    • Handle: RePEc:ids:ijbisy:v:15:y:2014:i:2:p:170-188
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=59252
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Soud M. Almahamid & Amjad F. Tweiqat & Mousa S. Almanaseer, 2016. "University website quality characteristics and success: lecturers' perspective," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 22(1), pages 41-61.
    2. Brusch, Ines & Schwarz, Benjamin & Schmitt, Rebecca, 2019. "David versus Goliath - Service quality factors for niche providers in online retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 266-276.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbisy:v:15:y:2014:i:2:p:170-188. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=172 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.