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Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies

Author

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  • Ayman Bahjat Abdallah
  • Anh Chi Phan
  • Yoshiki Matsui

Abstract

This study constructs multi-item scales to measure key components of managerial and technological innovations and examines their impact on operational performance. It also examines the direct effects of managerial and technological innovations on customer satisfaction as well as the indirect effects through operational performance. Data were collected from 214 manufacturing plants in the machinery, electrical and electronics and automobile industries in seven countries - Austria, Finland, Germany, Italy, Japan, Korea and the USA. We find that managerial innovation significantly and positively affects overall operational performance, quality performance, delivery performance, and flexibility performance. The results show that technological innovation significantly and positively affects overall operational performance, cost performance, delivery performance, flexibility performance, and innovative performance. We also find that both types of innovation have a direct effect and an indirect effect through operational performance on customer satisfaction.

Suggested Citation

  • Ayman Bahjat Abdallah & Anh Chi Phan & Yoshiki Matsui, 2016. "Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 10(2/3), pages 153-183.
    • Handle: RePEc:ids:ijbire:v:10:y:2016:i:2/3:p:153-183
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    Citations

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    Cited by:

    1. Arunee Kasayanond & Rofiqul Umam & Kittisak Jermsittiparsert, 2019. "Environmental Sustainability and its Growth in Malaysia by Elaborating the Green Economy and Environmental Efficiency," International Journal of Energy Economics and Policy, Econjournals, vol. 9(5), pages 465-473.
    2. Pantelis Sotirelis & Evangelos Grigoroudis, 2021. "Total Quality Management and Innovation: Linkages and Evidence from the Agro-food Industry," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(4), pages 1553-1573, December.
    3. Muhammad Imran Hanif & Zarbakht Baloch & Salman Baig, 2020. "How Servant Leadership Affect the Organizational Trust with Mediating Role of Technological Innovation?," International Review of Management and Marketing, Econjournals, vol. 10(5), pages 74-84.
    4. Ra’ed Masa’deh & Ismail Muheisen & Bader Obeidat & Ashraf Bany Mohammad, 2022. "The Impact of Supply Chain Integration on Operational Performance: An Empirical Study," Sustainability, MDPI, vol. 14(24), pages 1-18, December.
    5. Nancy Abdal Wahab Al-Qatawneh & Samiah Jaber Al-Tarawneh & Nour Abdel Wahab Al-Qatawneh & Raid Mohd Al-Adaileh, 2019. "The Impact of Knowledge Management Processes on Operational Performance as Mediated by IT Agility," International Review of Management and Marketing, Econjournals, vol. 9(1), pages 36-43.
    6. Muhammad Talha Khan & Muhammad Dawood Idrees & Muhammad Rauf & Abdul Sami & Arsalan Ansari & Atif Jamil, 2022. "Green Supply Chain Management Practices’ Impact on Operational Performance with the Mediation of Technological Innovation," Sustainability, MDPI, vol. 14(6), pages 1-22, March.
    7. Isaac Opoku-Fofie & Devika Nadarajah & Ida Md Yasin, 2022. "Mediating effect of Supply Chain Integration on the Relationship between Continuous Improvement and Innovation and Operational Performance in the Ghana Cocoa Supply Chain," Business Management and Strategy, Macrothink Institute, vol. 13(1), pages 206-217, June.

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