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The influence of empowerment, commitment, job satisfaction and trust on perceived managers' performance

Author

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  • Rachid Zeffane
  • Hana Ameen Mohammed Al Zarooni

Abstract

This paper reports on an empirical study examining the factors affecting Perceptions of Managers' Performance (PMPs) in a local government organisation operating in the United Arab Emirates (UAE). The data was based on the responses from 217 employees from a cross-section of departments in that organisation. In particular, the study explored the relative impacts of goal clarity, culture, employee empowerment, organisational commitment and trust on PMPs. The results of stepwise regression analysis revealed that trust, goal clarity, culture and organisational commitment were the variables which most significantly affected PMPs. Further statistical analysis on the entire set of variables revealed that the overall impacts were somewhat sequential. That is, goal clarity and organisational culture tend to affect empowerment and the degree of trust as well as job satisfaction, which in turn affect organisational commitment. The paper culminates with a suggested model revealing the sequencing of the main variables and their relative impact. The impact of these findings for future and management practice is discussed.

Suggested Citation

  • Rachid Zeffane & Hana Ameen Mohammed Al Zarooni, 2008. "The influence of empowerment, commitment, job satisfaction and trust on perceived managers' performance," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 1(1/2), pages 193-209.
    • Handle: RePEc:ids:ijbexc:v:1:y:2008:i:1/2:p:193-209
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    Citations

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    Cited by:

    1. Sheikh Raheel Manzoor & Ahmer Naveed & Syed Habib Shah, 2012. "Arising Sales force Motivation Due to Organizational Justice," International Journal of Learning and Development, Macrothink Institute, vol. 2(3), pages 270-282, June.
    2. Muhammad Khalique Ahmad & Abu Bakar Abduhamid & Sazali Abd Wahab & Muhammad Umair Nazir, 2023. "Can the Project Manager's Transformational Leadership Lead to Project Success?: Empowerment, Goal Clarity, and CR Leadership," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 14(1), pages 1-21, January.
    3. Beata Ślusarczyk & Katarzyna Grondys, 2019. "Parametric Conditions of High Financial Risk in the SME Sector," Risks, MDPI, vol. 7(3), pages 1-17, August.
    4. Muhammad Asif Qureshi & Karim Bux Shah Syed & Noor Ahmed Brohi & Arjumand Bano Soomro & Tania Mushtaque, 2019. "Impact of Job Clarity on Nurses’ Job Satisfaction: A Moderating Role of Fairness Perception," International Business Research, Canadian Center of Science and Education, vol. 12(4), pages 187-195, April.

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