IDEAS home Printed from
   My bibliography  Save this article

Airport check-in counter assignment: a proposed solution


  • Tay-Lin Hwang
  • Chi-Ruey Jeng
  • Sin-Siang Wang


The recent global economic recession and adverse environmental impact have seriously shocked the airline industry. An important task for many airlines is to increase competitiveness. An extremely time-consuming check-in process, especially during peak hours, can significantly degrade passenger perceptions of service quality. Thus, improving the efficiency of check-in counters at airport passenger terminals is a major concern of airport operators and airlines. For example, improving the efficiency of counter assignments by airline reservation systems would reduce manpower needs and enhance operational efficiency. The objective of this study was to establish the operating pattern for airport check-in counter assignments by minimising the operational cost from incurred by the airline and maximising passenger service level with considering the use of kiosk machine and full/part-time duty counter staff. According to the experimental results and sensitivity analyses of actual airline operations data, employing part-time counter staff and using kiosk machines would significantly reduce counter operation cost and improve passenger service quality.

Suggested Citation

  • Tay-Lin Hwang & Chi-Ruey Jeng & Sin-Siang Wang, 2012. "Airport check-in counter assignment: a proposed solution," International Journal of Aviation Management, Inderscience Enterprises Ltd, vol. 1(4), pages 257-270.
  • Handle: RePEc:ids:ijavim:v:1:y:2012:i:4:p:257-270

    Download full text from publisher

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to search for a different version of it.


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Lalita, T.R. & Manna, D.K. & Murthy, G.S.R., 2020. "Mathematical formulations for large scale check-in counter allocation problem," Journal of Air Transport Management, Elsevier, vol. 85(C).


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijavim:v:1:y:2012:i:4:p:257-270. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: . General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.