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Determinants of performance in the hotel industry - an empirical analysis of Italy

Author

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  • Stefano Bresciani
  • Alkis Thrassou
  • Demetris Vrontis

Abstract

Among the diverse services of the tourism sector, this paper concentrates on the hotel industry, which includes a set of companies that is homogenous in production and competitive setting. The hotel industry is a key component of the tourism sector since it is fundamental to the provision of all other tourism services. The aim of this research is to investigate the relationship between performance and its determinants in the Italian hotel industry. The findings aim to verify whether variables such as size, category and variety of services provided, positively influence the performance of the hotels. Methodologically, the research starts with theoretical work, comprising mainly a literature review on the subject, with special focus on the concept of performance in the hotel industry. Subsequently, it describes the empirical research undertaken, which includes the selection process of a sample of 450 hotels, and a questionnaire survey based on this sample. Finally, the research results are presented, which show a clear relationship between category and performance, while size and variety of the services provided do not appear to be linked to performance.

Suggested Citation

  • Stefano Bresciani & Alkis Thrassou & Demetris Vrontis, 2015. "Determinants of performance in the hotel industry - an empirical analysis of Italy," Global Business and Economics Review, Inderscience Enterprises Ltd, vol. 17(1), pages 19-34.
    • Handle: RePEc:ids:gbusec:v:17:y:2015:i:1:p:19-34
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    Citations

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    Cited by:

    1. Tarun Kumar Soni & Akshita Arora & Thi Le, 2022. "Firm-Specific Determinants of Firm Performance in the Hospitality Sector in India," Sustainability, MDPI, vol. 15(1), pages 1-16, December.
    2. Usarat Thirathon & Supawat Meeprom, 2020. "The Impact of Diversification Strategies and Operational Capabilities on Financial Performance in Thai Professional Service Firms," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 6(1), pages 21-30.
    3. Goran Karanovic, 2023. "Exploring the Intrinsic Factors Influencing Return on Assets: A Case Study of the Hotel Industry in Selected EU Countries," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 16(1), pages 54-61, October.
    4. Boccali, Filippo & Mariani, Marcello M. & Visani, Franco & Mora-Cruz, Alexandra, 2022. "Innovative value-based price assessment in data-rich environments: Leveraging online review analytics through Data Envelopment Analysis to empower managers and entrepreneurs," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
    5. Gil Montant, 2020. "The determinants of the hotel sector revenues: The case of French Polynesia," Tourism Economics, , vol. 26(5), pages 809-829, August.

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