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Quality Management of the Hotel Enterprises in Ukraine

Author

Listed:
  • Danko Nataliya I.

    (Kharkiv University of Humanities)

Abstract

The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.

Suggested Citation

  • Danko Nataliya I., 2011. "Quality Management of the Hotel Enterprises in Ukraine," The Problems of Economy, RESEARCH CENTRE FOR INDUSTRIAL DEVELOPMENT PROBLEMS of NAS (KHARKIV, UKRAINE), issue 1, pages 67-72.
    • Handle: RePEc:idp:redpoe:y:2011:i:1:p:67_72
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