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Coping Strategies Adopted by Bank Employees to Manage Role Stress: A Study


  • Arti Devi


The study aims to identify the coping strategies used for managing role stress at commercial banks. The empirical data collected from 550 frontline employees of commercial banks of Jammu and Kashmir, India, have been used to identify the coping dimensions adopted by the employees. A factor analytical approach has been applied using SPSS 14.0. The findings indicate seven coping dimensions—submissive coping, functional coping, diversion coping, relaxation coping, third-party support coping, cognitive restructuring coping and transitory reinforcement coping. The results indicate that public and private sector commercial banks do not significantly differ on coping dimensions. The practical significance of the study is to suggest policy implications to the banks and the employees.

Suggested Citation

  • Arti Devi, 2012. "Coping Strategies Adopted by Bank Employees to Manage Role Stress: A Study," The IUP Journal of Management Research, IUP Publications, vol. 0(4), pages 21-36, October.
  • Handle: RePEc:icf:icfjmr:v:xi:y:2012:i:4:p:21-36

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