A Dematel-Based Analysis Of Factors Influencing Cargo Handling Efficiency In Container Terminals

Container transportation is essential to modern logistics, facilitating global trade efficiently, reliably, securely, and cost-effectively. With the growth of maritime trade, the importance of container transportation and the role of container terminals have become more significant. This study aims to identify the factors affecting cargo handling efficiency at container terminals and the causal relationships among these factors. An extensive literature review identified eight key factors impacting terminal operations: terminal employees, equipment adequacy, meteorological conditions, managerial factors, physical conditions of the terminal area, technological infrastructure of the terminal, smart port applications within the terminal, and occupational safety practices at the terminal. The relationships between these factors were analyzed using the Decision Making Trial and Evaluation Laboratory (DEMATEL) method. The analysis revealed that terminal employees, equipment adequacy, and occupational safety practices at the terminal are the most influential factors on cargo handling efficiency. It was also found that external factors, such as meteorological conditions, have a relatively limited impact. The study suggests that improving operational efficiency at container terminals should focus on investing in human resources, equipment, and occupational safety. The findings provide valuable insights for container port managers to prioritize strategies aimed at enhancing operational performance.